We’ve been struggling with leaks in our roof/wet ceilings since we opened our business almost 5 years ago. We’ve had several contractors from roofing to HVAC try to figure it out, with no luck. Even the original roof installer gave up on it. Finally, we took one last shot and called Erin and Austin, owners of The Roof Co. Waco. Austin suspected that the issue was HVAC related, so we scheduled an HVAC technician to come out and have a look. Austin blocked out his whole morning to make sure he was here to help with the inspection. As it turned out, the issue had been (kind of) HVAC related all along, specifically due to one of the rooftop air circulators in our kennel area pulling too much air and forcing our A/C units to work too hard and build excess condensation throughout the ductwork.
Finally, after 5 years of ugly stained ceiling tiles in our lobby, we have a fix to our problem! I can’t stress enough how important it is to find a roofing contractor who not only has knowledge of building systems beyond just the roof, but who also cares enough about solving their customers’ issues to show up and see it through to a solution. We can’t say “Thank You” enough times to Erin and Austin at The Roof Co. Waco for being there for us and finding a solution to our long-running issue!